What is Meucci's warranty policy?
Meucci Originals manufactures a very fine hardwood cue. The key to this statement is "hardwood," not steel, plastic, or some composite material like graphite or fiberglass. Therefore, it is important to follow one very important rule when dealing with an organic material such as hardwood; "If you are comfortable in the atmosphere you store your cue, then your cue will be comfortable." In other words, around 72 degrees and 50% relative humidity. You would not be comfortable in a 130 degree or -20 degree car trunk or rear seat of a car with a relative humidity as much as 99%. Keeping this in mind, as well as the fact that cues are made to be struck on the leather tip or the rubber bumper, our policy is as follows: If a cue is returned to us within one year of purchase and it has no dings or dents in either the shaft or the butt (when held up to the light) and none of the fittings (wood or others) are swelled from heat, cold or moisture abuse, we will generally repair or replace the cue for defects in material or workmanship at no charge if received in like new condition.
If the cue is broken in half, it has obviously been struck from the side, either by being thrown down; slammed against the table when breaking the balls or held behind the neck while stretching which causes undue side pressure. In some rare cases, a cue is even broken over someone's head in a fight.
In any case, we obviously do not warranty against breakage, simply because the cue has undergone sufficient side pressure in the process of manufacturing to show any weakness that might be inherent in the cue such as a crack. There have been some cases where we have replaced broken butts, but, we generally will repair a broken butt at a minimal wholesale cost to the end user. Concerning warpage, the shaft of the cue is open to the atmosphere so it is therefore, not warranted against warpage. Unfortunately we cannot control how you care for or store your cue. If the butt is warped and shows no signs of moisture abuse, we will replace it free within 90 days of purchase. We will require a copy of the sales receipt.
What is Meucci's return policy?
If you are returning a new, unused cue for any reason other than a manufacturing issue, there will be a 15% restocking fee.
If you are canceling your order before recieving it, there will be a 5% cancellation fee as well as the 15% restocking fee. We understand that sometimes people change their minds or perhaps run out of patience waiting for their cue to come. We invest a huge amount of time and effort into the creation of each and every Meucci Cue. With that said we cannot maintain our success as a company if we continue to process orders only to have them returned or canceled. Thank you for your understanding.
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